Return & Refund Policy

At iStore Plus, we want you to be satisfied with every purchase. If you experience an issue with your order, our team will do its best to provide a suitable solution in accordance with our return, refund, replacement, and warranty procedures.

This policy applies to purchases made through the iStore Plus website and is subject to applicable consumer-protection laws in Lebanon.

1. Return Period

Customers may request a return within 10 days from the date of delivery, provided that the product meets the return conditions outlined below and is not subject to one of the applicable exceptions.

To request a return, please contact our customer service team as soon as possible after receiving your order.

2. Conditions for Returns

To be eligible for a return, the product should generally:

• Be in its original condition.
• Include the original packaging and accessories.
• Include manuals, cables, chargers, warranty cards, and other items supplied with the product.
• Not show damage caused by misuse, accidents, improper installation, or unauthorized repairs.
• Be accompanied by the original order or proof of purchase.

For electronics, smart devices, gaming products, headphones, earphones, cameras, and similar products, we may need to inspect and test the item before approving a return, replacement, or refund.

Opening a product does not automatically prevent a return where applicable by law. However, products that have been used, damaged, altered, or handled beyond what is reasonably necessary to inspect and verify the product may be subject to applicable deductions or may not qualify for a change-of-mind return where permitted by law.

3. Defective or Malfunctioning Products

If a product arrives defective or develops a technical issue, please contact us immediately.

Depending on the nature of the issue, iStore Plus may provide one of the following solutions:

• Product troubleshooting or technical support.
• Repair through the applicable warranty process.
• Replacement with the same or an equivalent product, subject to availability.
• Refund where applicable.

Products may be inspected or tested to determine whether the issue is a manufacturing defect, warranty-covered problem, accidental damage, misuse, or another cause.

Damage resulting from misuse, liquid damage, physical damage, unauthorized modification or repair, incorrect installation, or failure to follow the manufacturer's instructions may not be covered.

4. Wrong or Incorrect Product

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

After verification, iStore Plus will arrange an appropriate solution, which may include:

• Replacement with the correct product; or
• A refund where appropriate.

Where the error is confirmed to be from iStore Plus, we will cover the applicable return and replacement delivery costs.

5. Damaged Products on Delivery

Customers should inspect their order upon delivery whenever possible.

If a product or its packaging appears damaged, please notify the delivery representative and contact iStore Plus as soon as possible.

We may request photographs or videos of the package and product to help us assess the issue and process the claim.

6. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within the applicable return period, subject to the conditions and legal exceptions described in this policy.

For change-of-mind returns, the customer may be responsible for the applicable return delivery costs where permitted by law.

The product must be returned in an acceptable condition with its original accessories and packaging.

7. Products That May Be Subject to Return Exceptions

Certain products may be subject to specific return restrictions because of their nature, hygiene considerations, software/data protection, customization, or other applicable legal exceptions.

Examples may include:

• Products made or customized specifically according to the customer's request.
• Software or digital products after their packaging or protective seal has been opened, where applicable.
• Products that cannot reasonably be returned for hygiene or health-protection reasons after being opened or used.
• Products that have been materially damaged or altered after delivery.
• Other products for which a return is excluded under applicable law.

If you are unsure whether an item is eligible for return, please contact us before opening or using the product.

8. Refunds

Once an approved return has been received and inspected, iStore Plus will notify the customer of the outcome.

If a refund is approved, the applicable amount will be refunded using the original payment method where reasonably possible, or through another mutually agreed method where necessary.

Refund processing time may vary depending on the payment method and financial institution.

Where applicable under Lebanese consumer-protection law, refunds will be processed within the legally required period.

9. Return Shipping Costs

Defective, Incorrect, or Damaged Products

If the product is confirmed to be defective, incorrect, or damaged due to an issue attributable to iStore Plus or the delivery process, iStore Plus will arrange or cover the applicable return/replacement delivery costs.

Change-of-Mind Returns

For returns requested because the customer changed their mind, the customer may be responsible for the applicable return delivery costs, subject to applicable law.

10. Warranty

Many products sold by iStore Plus are covered by a manufacturer's warranty, distributor warranty, or iStore Plus warranty, depending on the product.

Warranty coverage, duration, and conditions vary by product.

Warranty does not normally cover damage resulting from:

• Accidental damage.
• Physical damage.
• Liquid or moisture damage.
• Misuse or improper use.
• Unauthorized repairs or modifications.
• Incorrect installation.
• Normal wear and tear.
• Damage caused by accessories or equipment not approved by the manufacturer.

The applicable warranty terms for the specific product will take precedence where they provide additional rights or protections.

11. Exchange / Replacement

Where a replacement is approved, iStore Plus will provide the same product where available.

If the exact product is unavailable, we may offer an equivalent alternative or another appropriate solution, subject to customer agreement and applicable law.

12. How to Request a Return

To request a return, please contact iStore Plus with:

• Your order number.
• Customer name and phone number.
• Product name.
• Reason for the return.
• Photos or videos where relevant, especially for damaged or defective products.

Our customer service team will provide the next steps and, when required, instructions for returning the product.

Please do not send a product back without contacting us first.

13. Inspection of Returned Products

Returned products may be inspected to verify:

• The condition of the product.
• The reported defect or issue.
• Whether all accessories are included.
• Whether the product has been used or damaged.
• Whether the issue is covered by the applicable return or warranty terms.

Inspection does not affect any mandatory rights the customer has under applicable Lebanese law.

14. Fraudulent or Abusive Returns

iStore Plus reserves the right to investigate repeated, fraudulent, or abusive return requests.

Nothing in this section is intended to limit any consumer rights provided by applicable law.

15. Changes to This Policy

iStore Plus may update this Return & Refund Policy from time to time to reflect changes to our services, products, procedures, or applicable laws.

The latest version published on our website will apply to future purchases.

16. Contact Us

If you have questions about a return, replacement, refund, or warranty claim, please contact iStore Plus through the contact information provided on our website.

iStore Plus
Lebanon
Website: iStore Plus

We are committed to handling return and refund requests fairly, transparently, and in accordance with applicable consumer-protection requirements.