Shipping Policy

Last Updated: August 15, 2026

At iStore Plus, we aim to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process, deliver, and handle orders placed through our website.

1. Shipping Locations

iStore Plus currently delivers orders within Lebanon.

Delivery availability may vary depending on the customer's location and the delivery service available in that area.

2. Order Processing

Orders are normally processed after they are successfully placed and confirmed.

Our team may contact you by phone or through the contact information provided with your order to confirm your delivery details.

Orders are generally prepared for delivery within 1–2 business days.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

3. Delivery Times

Estimated delivery times within Lebanon are generally:

• Beirut and surrounding areas: 1–2 business days
• Other areas of Lebanon: 1–4 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer because of circumstances outside our control, including weather conditions, road closures, public holidays, high order volumes, or courier delays.

4. Delivery Charges

Shipping fees, if applicable, will be displayed during checkout or communicated to the customer before the order is confirmed.

From time to time, iStore Plus may offer free delivery promotions or discounted shipping for eligible orders.

Promotional shipping conditions may vary depending on the product, order value, location, or promotional period.

5. Cash on Delivery

Where available, iStore Plus offers Cash on Delivery (COD) for eligible orders within Lebanon.

For COD orders, payment is collected when the order is delivered.

Some products, locations, or orders may not qualify for COD. iStore Plus may contact the customer to confirm the order before dispatch.

6. Order Confirmation

To help ensure successful delivery, customers are responsible for providing accurate:

• Full name
• Phone number
• Delivery address
• Area/city
• Building or location details
• Any other information required by the delivery service

If the provided information is incomplete or incorrect, delivery may be delayed or the order may be returned to iStore Plus.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable, cannot be reached, provides an incorrect address, or refuses to receive the order, the courier may make another delivery attempt where available.

Additional delivery charges may apply in certain circumstances.

If an order is returned to iStore Plus because the customer cannot be reached or refuses delivery, the customer may need to contact us before the order can be shipped again.

8. Order Tracking

Where tracking is available, iStore Plus or the delivery service may provide the customer with tracking information or delivery updates.

Tracking availability may vary depending on the delivery method and location.

9. Delays

While we do our best to deliver orders within the estimated timeframe, delivery times may occasionally be affected by circumstances beyond our control.

These may include:

• Severe weather
• Road closures
• Traffic or transportation issues
• Public holidays
• High order volumes
• Courier operational delays
• Incorrect or incomplete delivery information
• Other unforeseen circumstances

If your order is significantly delayed, please contact our customer service team and we will assist you in checking its status.

10. Damaged Packages

Customers are encouraged to inspect the package when it is delivered.

If the package appears visibly damaged, please notify the delivery representative when possible and contact iStore Plus as soon as possible.

For damaged or defective products, please refer to our Return & Refund Policy.

11. Incorrect or Missing Items

If you receive an incorrect item, a missing item, or an order that does not match your purchase, please contact iStore Plus as soon as possible.

We may request photographs, videos, or other information to verify the issue.

Once verified, we will provide an appropriate solution, which may include sending the missing/correct item, replacing the product, or issuing a refund where applicable.

12. Multiple Products in One Order

If an order contains multiple products, iStore Plus may ship the products together or separately depending on product availability, warehouse processing, or delivery arrangements.

If products are shipped separately, the customer will not be charged additional shipping fees unless otherwise communicated before shipment.

13. Order Cancellation Before Shipment

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests made before the order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the request may instead be handled according to our Return & Refund Policy.

14. Address Changes

If you need to change your delivery address after placing an order, contact us immediately.

We will try to update the address before the order is dispatched.

Once the order has been handed to the delivery service, changing the delivery address may not always be possible and could result in additional delivery time or charges.

15. Products With Special Delivery Requirements

Certain products may require special handling or delivery arrangements due to their size, weight, value, or other characteristics.

In such cases, iStore Plus may contact the customer before shipment to confirm the appropriate delivery arrangements.

16. Contact Us

If you have questions about your order or delivery, please contact iStore Plus using the contact information available on our website.

iStore Plus
Lebanon

We are committed to providing reliable delivery and keeping our customers informed throughout the ordering process.